The Burbank Fire Department (BFD) is a proud and dedicated emergency medical services (EMS) provider for over 40 years. Over 82% of Burbank Fire Department's incidents are medical in nature. With the introduction of paramedic services in the mid-70’s, the BFD has continued to provide state of the art care to the citizens of Burbank. The EMS program delivered by the BFD is recognized as one of the best in the state of California, and among the leaders in the United States.
There are three rescue ambulances assigned to Stations 11, 13 and 15 effectively dividing the city into thirds to provide quick response times to emergencies. The frontline rescue ambulances currently in service are the newest and most efficient vehicles available. In addition, all BFD engine and truck companies are Advanced Life Support (ALS) capable. They carry essential paramedic equipment and are capable of providing ALS services when a Paramedic is assigned to that apparatus. Engine 12 and Engine 16 are staffed daily with a Paramedic.
The EMS program is progressive and innovative in its concepts and equipment. One way to ensure the fastest and most effective treatment for the community is through the use of standing field treatment protocols. These afford the BFD the ability to provide life saving medical intervention without the delay of waiting for hospital orders. The BFD also utilizes a 12-lead electrocardiogram, or EKG, for patients with particular heart related complaints. The 12-lead allows the BFD to “see” the heart more thoroughly, leading to rapid recognition and intervention of any serious cardiac event. The BFD is on the cutting edge of transmitting 12-lead findings to the hospital which allows them advanced notice in order to provide faster, more effective definitive care.
The BFD employs a Medical Director and EMS Nurse Specialist to facilitate system quality improvement and continuing education for Paramedics and Emergency Medical Technicians.
Susan Hayward has been working for BFD as the EMS Nurse Specialist since 1999. She developed the BFD's Quality Management Program, EMS Continuing Education Program and Communicable Disease Exposure Control Plan. She is responsible for maintaining the programs as well as improving the educational standards of EMS personnel, maintaining skill competency of EMS personnel and ensuring that high-quality paramedic care is delivered to the community.
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