The Burbank Fire Department has received Accredited Agency status with the Commission on Fire Accreditation International (CFAI) for meeting the criteria established through the CFAI's voluntary self-assessment and accreditation program. The Burbank Fire Department is one of 207 agencies to achieve Internationally Accredited Agency status with the CFAI and the Center for Public Safety Excellence, Inc. (CPSE).
CFAI is dedicated to assisting the fire and emergency service agencies throughout the world in achieving excellence through self-assessment and accreditation in order to provide continuous quality improvement and the enhancement of service delivery to their communities. The CFAI process is voluntary, and provides an agency with an improvement model to assess their service delivery and performance internally and then works with a team of peers from other agencies to evaluate their completed self-assessment.
Burbank Fire Chief Tom Lenahan stated that the agency's achievement of Accredited Agency status "demonstrates the commitment of the Department to provide the highest quality of service to our community." Chief Lenahan also said, "We have also been able to use the Commission on Fire Accreditation International's process as a proactive mechanism to plan for the future of this Department and locate areas where we can improve on the quality of the services we provided.”
“I am very proud of this achievement by our Fire Department," said Burbank City Manager Mark Scott. “It’s a nice complement to our Police Department’s recent accreditation. Both agencies had to work very hard to earn their accredited status. This quantifies what many of us who live and work in Burbank already know; that the high level of service provided by the City’s Police and Fire Departments is second to none.”